Privacy Policy

ABC Solutions is committed to protecting the privacy and confidentiality of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website and in connection with our services.

Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name and contact information
• Information provided through our contact, intake, or appointment forms
• Information about a child or family when provided in connection with our services
• Information needed to provide or coordinate services
• Information submitted by email or other forms of communication
• Technical information about your use of our website, such as your IP address, browser, device, and website activity

We only collect information that is reasonably necessary for the purposes described below.

How We Use Personal Information

We may use personal information to:

• Respond to inquiries and requests
• Schedule and manage appointments
• Complete intake and assessment processes
• Provide and coordinate services
• Communicate with clients and families
• Send emails through Constant Contact
• Maintain appropriate records
• Improve our website and services
• Meet our legal and professional obligations

Personal information, including information concerning a child's health or development, is treated as confidential and is handled with appropriate care.

Sharing Personal Information

We do not sell personal information.

Personal information may be shared with authorized individuals or service providers when necessary to provide our services, operate our business, manage our website or booking systems, or meet legal and professional obligations.

We only disclose personal information when permitted or required by law, or with appropriate consent when consent is required.

Website Cookies and Technology

Our website may use cookies or similar technologies to help the website function properly, understand how visitors use the website, and improve our website and services.

Some website functions may be provided by third-party service providers. These providers may collect information in accordance with their own privacy policies.

Protection of Personal Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or destruction.

Access to personal information is limited to individuals who need it for legitimate professional or business purposes.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, professional, and administrative requirements.

When personal information is no longer required, it is securely destroyed or anonymized in accordance with our applicable practices.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request that inaccurate or incomplete information be corrected
• Ask questions about how your personal information is collected or used
• Withdraw consent where applicable

Requests concerning personal information should be directed to our Privacy Officer.

Privacy Officer

Privacy Officer: Natalie Sousa - Office Administrator

Email: Natalie@solutionsabc.ca

You may contact our Privacy Officer with questions, requests, or concerns regarding the protection of your personal information.

Privacy Incidents

If a privacy incident occurs, ABC Solutions will take appropriate steps to contain the incident, assess the situation, and take any measures required under applicable privacy legislation, including notifying individuals or regulatory authorities when required.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

The date at the top of this page indicates when the policy was most recently updated.